Payment Policy
Invoices will be created and sent on Monday morning of each week with a due by date of Friday. Please ensure that payment is settled by Friday preceding your scheduled appointment(s) for the forthcoming week. Appointments booked during the weekend for the forthcoming week, we can make an exception permitting payment to be completed at the time of booking.
E.g. If you have an appointment scheduled between Monday 6th and Sunday 12th, payment will be due on Friday 3rd. However, for services booked on Saturday 4th or Sunday 5th, payment is required at the time of booking.
We empathise with the occasional challenges life presents; in the event that payments are not made within the specified timeframe, we will follow up to ensure any outstanding balances are settled. We will message on Friday evening/Saturday morning followed up by a final message on Sunday evening.
Cancellations
At D&G Walking Services, we understand that life can be unpredictable, and plans may need to change.
That's why we have a fair and transparent cancellation policy in place. If you need to cancel your scheduled dog walking service, we kindly ask for at least 48 hours' notice. If you cancel with more than 48 hours' notice, you have the option to receive a full refund or credit the amount towards future services. Cancellations made within 48 to 24 hours of the scheduled appointment will result in retaining 50% of the service fee by D&G Walking Services. For cancellations made less than 24 hours before the scheduled appointment, 100% of the service fee will be retained by D&G Walking Services.
We believe this policy strikes a balance between accommodating our clients' needs and respecting the time and effort our dedicated team puts into providing top-quality care for your furry companions.
Meet & Greet
Our dog walking company is committed to ensuring the safety and well-being of every furry friend entrusted to our care. That's why we require an initial meet and greet session before the first service begins.
During this meet and greet, our team takes the time to get acquainted with both the pet and the owner, understanding their specific needs, preferences and any special instructions. It's also an opportunity for the pet to become familiar with our walkers and environment.
Alongside this introduction, we provide a detailed customer contract outlining our services, policies, and responsibilities. This contract must be carefully read and signed by the pet owner, ensuring mutual understanding and agreement on all terms. By completing this process, we aim to establish a foundation of trust and communication, setting the stage for a positive and rewarding relationship between our team, the pet, and its owner. The signed contract will be collected during the first initial appointment, allowing us to officially commence our services with confidence and peace of mind for all parties involved.
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